Yes, our price already includes shipping costs. Some packages may be inspected by customs and require the payment of customs duties.

Only packages inspected by customs have to pay customs duties, usually between 5 and 25 euros. If customs duties are required to be paid, you can let us know and provide us with the payment receipt, we will partially reimburse you for the duties.

For custom paintings, once completed, they will be photographed and sent to you. If you are not satisfied with the painting, tell us what changes you want and we will make them until you are satisfied.

Yes, our quotes for custom paintings do not include the frame. The finished paintings will be shipped rolled. You can choose a frame from the oil painting purchase page on our website and communicate the desired frame code to us. We will calculate the cost and send you a link to pay for the framing service.

We usually ship your orders via couriers such as FedEx or UPS and shipping generally takes about 1-2 weeks.

Since all paintings are hand-made, it usually takes 2-3 weeks to complete the order, except for exceptions (such as a high volume of orders, complex paintings, particularly large sizes, etc.). If you need urgent service, let us know.

We do not accept payment on delivery. We will start processing your order once the payment has been made. We accept various payment methods such as credit cards, PayPal, bank transfer, etc. For more information on payment methods, please visit our website. If you encounter any problems during the payment process, please contact us promptly.

The 20% deposit is used to cover the cost of materials and labor, so a refund is not possible. If you receive a damaged painting or have other issues, contact us immediately and we will do our best to resolve the situation. For more details on returns, please visit our website.

You can view the recently completed works of our artists on our website. If you need additional reference images, please contact our customer service.

If you are not sure about the painting style you want, you can select "Other style".

The price of custom paintings is already discounted, so the 40% discount on the website is not cumulative. If you have questions about the price, contact us.

We have our team of professional artists and a frame factory, which allows us to control costs and ensure product quality, offering competitive prices to our customers. We are committed to providing high-quality art at reasonable and accessible prices.

Yes, it is safe to buy paintings from our website. We have implemented a series of measures to ensure the security and satisfaction of our customers. Firstly, our website uses a secure payment system to protect your personal and payment information. Secondly, we regularly conduct security checks and website updates to prevent any vulnerabilities. Lastly, we have a professional customer service team ready to assist you at any time. If you encounter any problems during the purchase process, we will do our best to resolve them. So, you can buy paintings on our website with the utmost confidence, ensuring a secure and enjoyable shopping experience.